DIRCO Travel Smart Application: Empowering South African Citizens Abroad

The Travel Smart Application is a digital platform developed by the Department of International Relations and Cooperation (DIRCO) to provide support and information to South African citize ns traveling or residing in foreign countries. This report aims to highlight the purpose and features of the app, as well as its release date and initial download statistics. Additionally, it aims to provide additional information on the availability of the app on different platforms, the partnership between the developer and the department, the target audience, potential improvements, and future development plans.

South Africans traveling or living abroad often face challenges such as a lack of information and limited traceability, which may require assistance from DIRCO through the local South African embassies and missions. However, many citizens are unaware of the processes involved in accessing these services or obtaining additional information on alerts and reporting cases during their time abroad.

To address these issues, DIRCO recognized the need for a digital platform that could deliver services and support to South African citizens worldwide. The Travel Smart Application was developed with the goal of empowering citizens, providing them with easily accessible information while enabling the embassies to monitor and implement solutions for citizens in need.


Features and Benefits

The Travel Smart Application offers a range of features designed to enhance the travel experience and ensure the safety and well-being of South African citizens abroad. Some key features include:


  1. Information Access: The app provides comprehensive information on various topics, including embassy services, travel advisories, consular support, and local regulations.


  1. Alerts and Notifications: Users can receive real-time alerts and notifications regarding important updates, emergencies, travel advisories, and other relevant information.


  1. Reporting and Assistance: The app enables users to report cases of distress, emergencies, or incidents directly to the relevant embassy or mission, ensuring timely assistance and support.


  1. Embassy Services: Users can access details about embassy services, including visa applications, passport renewals, document legalization, and consular assistance.


The Travel Smart Application was released for download on April 25, 2023. Although the app has not been actively promoted yet, it has already garnered approximately 700 unique downloads. The department is excited about the future prospects of the app once awareness is generated and more citizens take advantage of its offerings.

The Travel Smart Application is available for download on the App Store and Google Play. There are plans to release the app on the HUAWEI AppGallery, expanding its accessibility to a wider audience across different devices.


Partnership with the Department

The Travel Smart Application was developed by Xiquel Group, an ICT company with a decade of experience in delivering IT solutions to both public sector organizations and private sector businesses. As a longstanding Microsoft partner for over seven years, Xiquel Group leveraged their expertise and collaboration with the department to create this user-friendly and comprehensive app.

The Travel Smart Application is specifically designed for South African citizens traveling outside the country. Its primary focus is to provide support, information, and assistance to South Africans in foreign environments.

While the Travel Smart Application offers a range of useful features, it currently lacks offline functionality. However, the development team recognizes this need and has planned future updates to include offline capabilities, ensuring users can access important information even without an internet connection.


Future Development Plans

The future development of the Travel Smart Application aims to enhance its functionality and integration with other systems. Planned improvements include integration into Home Affairs and SARS systems, allowing users to access relevant services seamlessly. Furthermore, future updates will introduce the scanning of QR codes, facilitating the easy location of citizens in need. As part of the development roadmap, the incorporation of AI tools, such as ChatGPT and chatbots, is being explored. Given the app’s foundation on the Microsoft platform, integration with ChatGPT can be seamlessly implemented to enhance user interactions and provide more personalized support.

The Travel Smart Application serves as a valuable tool for South African citizens traveling or residing abroad, providing them with instant access to information, alerts, and embassy services. This empowers users to navigate unfamiliar environments more effectively and seek assistance when needed. With its availability on major app platforms and the ongoing partnership with Xiquel Group, the app is positioned to become an indispensable resource for South Africans seeking information, assistance, and a seamless travel experience.

As the app gains traction and awareness, it is expected to become an essential resource for South African citizens worldwide, ensuring their safety, well-being, and seamless engagement with DIRCO and the South African embassies.